I have told everybody I know how much I absolutely love this company. The sales process, the delivery door to door, the unrolling of the mattress with no off gases, and the sleep that resulted from all this. Even though I took a deep breath with the price, it enhanced sleeping process substantially and it is worth it. I've been a professional buyer for decades and he did not push or pressure, he answered my questions with respect and I chose this expensive pillow. They have an extended return policy but there's no way this is leaving my house. This was the most expensive pillow of my lifetime. The salesman actually gave me good reason to try the highest end pillow. The purple mattress, even the basic model, is the finest, most comfortable ever. I had a Sealy hotel quality high-end mattress and woke up hurting everyday. It is the finest, most comfortable mattress of my lifetime.

Said they'd run it up the flagpole for corporate to have a look see. YA THINK? I commented that it seemed it didn't take a lot of corporate gray matter to determine a proper remedy to satisfy the cover issue. So, (over and above their excuses of maybe it's supply issues or maybe it's a production problem, etc.) IT SEEMS THAT AS REMEDIAL AS THIS SHOULD BE, MY ONLY CONCLUSION IS THAT THEY DON'T PROVIDE PILLOW COVERS SO THAT THEY CAN SELL MORE PILLOWS, CUSHIONS, ETC. They replied that they have covers for the pillows but are held in reserve for warranty issues.

I commented that they have to be aware that the covers will get stained, torn or simply grimy with the pillow foam/cushion part remaining in good order. It doesn't do any good to have short queues when you can't provide good customer satisfaction.

I found out they don't sell pillow covers separately. I called Purple and they answered the phones right away, which I like.

Purple hybrid review